Social learning is a term that is increasingly being used by ELT practitioners. But what is it, and what’s all the fuss about? In this post, Shaun Crowley, educational marketing expert, explains the concept and the mechanics behind it in ELT and non-ELT apps – arguing that social learning has the potential to enhance EFL blended learning.
Social learning is a concept without a definitive definition. In psychology it’s a process by which individuals learn from observing the behaviour of others (Bandura, 1977). Since then, social learning has been defined in different ways for different industries. For example, in ecology, it’s a process in which an individual’s understanding is situated in the practice of the wider community (Reed et al, 2010).
In the ELT industry, we tend to use social learning to mean learning English with the help of social media tools. This definition presents social learning as a function. So any asynchronous application with a basic forum bolted on could be described as ‘having social learning’. I prefer to think of social learning as a process in which language practice is contextualized within the interactions of a community of learners, leading to shared benefits in the language learning experience.
So a student-centred classroom is an example of effective social learning.
But these days, schools and universities are increasingly venturing beyond the classroom, looking to online solutions to extend their educational offers. This is where I believe there can be significant benefits to adopting a social learning approach to independent study.
Social learning in ELT
Until now, social learning has had a controversial impact in ELT. Web 2.0 entrepreneurs who have pioneered in this space (Livemocha, Busuu, Babbel) utilize it as a method for replacing the classroom, not supporting it. The key functionality is the peer-to-peer correction, useful for learners who don’t attend classes, but perhaps not appropriate as a tool to support class-based study.
A richer use of social learning would be if students could apply the language they learn by interacting with an online community in meaningful ways, using English as a lingua-franca.
Whilst I believe there are pedagogical benefits to this approach, the overriding benefit lies in its potential to improve student motivation levels. This is important because for any CALL process, maintaining student motivation is a major challenge. Without a teacher, classmates, or the stimulation of a classroom environment, even students with a natural desire to learn English will struggle to engage in an online learning process. Worse still, reluctant learners in mandatory English classes are likely to disengage altogether from participating in online homework.
Both of these ‘pulling’ forces – an engagement in the learning process and a natural desire to learn – are important contributors to students’ overall success in learning a second language (Dornyei, 2009, p.218). This is where I believe social learning has a key role to play.
‘Pulling’ students into online learning with gamification and social learning
Gamification is one way to help learners engage in an online learning process – by integrating points, badges, levels, leaderboards, and challenges. Or to define gamification more specifically, by integrating a series of feedback loops in which a user engages in an action, receives feedback, causing a feeling of gratification, and therefore encouraging the user to complete the next action.
But gamification only gets you so far. Standard feedback loops cannot arouse a desire to participate in language learning. Enter social learning, which has the power to do this through the application of social engagement loops.
The mechanics of a social user experience
In Twitter, a social engagement loop works like this: a motivating emotion (a desire to connect and express an opinion) leads to a social call to action (a Tweet).
At this point, the person may leave the system, until someone mentions the person in a Tweet, which leads to user re-engagement (person logs in again and Tweets a response). This leads to a visible reward (more followers), looping back to a desire to Tweet again.
In an ELT context, my product, Linguavote, integrates social engagement loops like this:
- Motivating emotion (desire to express an opinion in English, prompted by a poll on a particular subject)
- Social call to action (student writes a comment in English for the community to read)
- User re-engagement (student receives ‘likes’ from the community for her comment)
- Visible progress/reward (student can see all the ‘likes’ she has received in each status category)
- Motivating emotion (desire to win more ‘likes’ in a particular status category)
Social engagement loops are important for two reasons. Firstly, they are effective in re-engaging users back to a system after they leave it (this is important: Flurry Analytics reports that after 30 days, a free iPhone app loses 95% of its users). Secondly, they are effective in helping users maintain flow – the balance between challenge and skill – in particularly challenging activities. For example, to make online payment fun (two terms that rarely collocate), Venmo allows users to pay friends and leave payment notes that appear on a public feed, encouraging ‘likes’ from the user’s friendship group. To motivate marathon runners, the Nike+ app plays a cheering sound whenever Facebook friends ‘like’ the run notification posted by the app.
Creating a natural desire to participate
Just like exercising, achieving a state of flow in online language learning is difficult if you don’t have an intrinsic desire to participate in the first place. This is concerning, given that reluctant learners represent a large proportion of the ELT industry’s end-users, and an area where e-learning is most likely to fail. One way of arousing an intrinsic desire to participate is to replace the explicit objective of language learning with a more enjoyable one.
Lingopolis attempts to do this by practising English vocabulary through the activity of building a virtual city.
However, the issue with Lingopolis is that without social engagement loops, this kind of gamification feels somewhat ephemeral. Now – let’s imagine a Lingopolis where users can interact with each other’s cities… visit, rate, assist, comment …
The inclusion of these social engagement loops would make the user experience more meaningful and a lot ‘stickier’, encouraging users to continue using the site long after the novelty of building a city has worn off.
The secret to social success: status
The reason why social engagement loops are so effective is that the motivating emotion that drives them (to connect, to gain respect) is based on our universal human desire for status. Indeed, the prospect of higher status – of being valued by others – is the unconscious motivation that drives a lot of our behaviour, and no less when we’re online. Our need for status fuels the continued success of Facebook… How many of us are secretly satisfied when someone likes a photo we have posted, validating that people are taking an interest in our lives?
If we can integrate students’ pursuit of status into ELT social learning platforms, I believe we can motivate reluctant learners to engage in independent study – and stay engaged. If we can do that, we can improve the effectiveness of blended learning in schools and universities.
The implications of social learning
To sum up, I believe social learning has the power to intrinsically motivate online language learners if meaningful social engagement loops can be integrated into the design of apps and online platforms. There’s an implication to this. For educational institutions to adopt social learning, they need to shift expectations away from e-learning as being a method for checking students’ linguistic accuracy, to a method of facilitating general fluency in the language.
If education institutions decide to go down this route in their blended learning, we could be in for some interesting ‘flipped classroom’ models in the years to come.
- Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice Hall.
- Reed et al (2010) What is social learning? (Ecology and Society) www.ecologyandsociety.org/volXX/issYY/artZZ/
- Zoltan Dörnyei (2009). The Psychology of Second Language Acquisition. Oxford University Press
- Gabe Zichermann & Christopher Cunningham (2011) Gamification by Design: Implementing Game Mechanics in Web and Mobile Apps. O’Reilly
Shaun Crowley is a consultant for an educational marketing agency and the director of www.linguavote.com, an online language learning platform that features social learning and gamification, developed to support English programmes in schools and universities. Prior to founding Linguavote, Shaun worked for Oxford University Press ELT Division as a sales and marketing manager, and has previous experience as an EFL teacher.
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